FAQS
Mobile App FAQs
Yes, you can easily update your personal details, such as your name, email, delivery address, and payment methods, directly through the Elio Coffee app under the "Profile" section. Stay in control of your account anytime!
We offer a variety of payment options for your convenience, including Apple Pay, Google Pay, American Express, Visa, and Mastercard. Choose the one that works best for you when placing your order!
Absolutely! The app keeps a history of all your past orders so you can quickly reorder your favorite brews with just a few taps.
The app includes a store locator that helps you find the closest Elio location based on your current location. It will even give you directions!
Yes! Browse and shop our exclusive Elio merchandise directly from the app. Whether you’re looking for coffee accessories, apparel, or gifts, you’ll find it all in the merchandise section.
With the Elio Coffee app, you can order ahead, track and redeem rewards, manage your subscriptions, explore exclusive offers, view past orders, add items to your favorites, find the nearest Elio locations, and shop for Elio merchandise—all in one place.
Simply open the app, select your preferred Elio location, browse the menu, and place your order. Your coffee will be ready for pick-up when you arrive!
You can view your rewards balance directly in the app. Every purchase adds points, and once you've earned enough, you can redeem your rewards on your next order.
Yes, you can easily update your subscription preferences, such as changing delivery frequency, adjusting coffee choices, or even pausing your subscription, all within the app.
As an app user, you’ll get access to special promotions, discounts, and limited-edition blends that aren’t available anywhere else. Keep an eye on the notifications for the latest deals!
When browsing products, simply tap the heart icon next to any item you want to save to your favorites. This allows you to easily access and reorder your go-to items.
Yes, the Elio Coffee app is available for download on both the Apple App Store and Google Play.
Rewards FAQs
Joining is easy! Simply sign up for a Elio account online or from Elio mobile app. You'll automatically be enrolled in our rewards program and you can start earning points right away.
You earn points for every dollar you spend at Elio locations or when you purchase online for home brewing. You can also earn extra points during special events, anniversaries, and exclusive promotions.
For every dollar spent, you earn 1 point. Keep an eye out for special promotions where you can earn double or bonus points!
Points can be redeemed for a variety of rewards, including free drinks, coffee pouches for home brewing, and exclusive Elio merchandise. The number of points required varies by item.
Yes! You can redeem your points both online and at any Elio location.
You can use your points for:
- Free hot or cold drinks (50 points)
- A free pouch of Elio coffee for home brewing (50 points)
- Exclusive Elio merchandise (points required vary by item)
Check the rewards section in your account for the full list of available rewards.
Yes, your points will expire if not used within 12 months of earning them. Be sure to redeem your points before they expire!
Absolutely! Your points will accumulate with each purchase, whether it's in-store, online, or during special events.
Yes! You can earn extra points during special events, anniversaries, and other Elio celebrations. These will be announced in advance, so be sure to keep an eye on our newsletter and social media for updates.
You can view your points balance by logging into your account on our website or Elio mobile app.
Yes, if you are buying multiple items then you can use your points toward a purchase of an eligible item and pay for remaining items with cash, card, or another payment method.
Currently, points are non-transferable and can only be used by the account holder who earned them.
You earn points when redeeming a gift card for a purchase, but not when purchasing the gift card itself.
If you wish to deleted your account, please submit an account management ticket to the Customer Care team. Please note, the team may request some further information in order to verify that you are the account holder.
Subscription FAQs
Our subscription allows you to receive freshly roasted specialty coffee delivered directly to your door. You can customize the frequency of your deliveries, choose your favorite blends, and enjoy exclusive rewards along the way.
Yes! With Elio Coffee, you have complete control. You can skip, pause, or cancel your subscription at any time, no strings attached.
Absolutely! All Elio Coffee is roasted regularly in small batches, ensuring you receive the freshest, most flavorful coffee possible.
Yes, we offer free shipping with every subscription order.
When you subscribe, you not only get discounted rates but also collect Elio Rewards with each purchase. Points can be redeemed for free coffee, merchandise, and more!
You can easily manage your subscription through your Elio Coffee account. Simply log in to adjust delivery frequency, change blends, or update your personal information.
Yes, all our subscription orders are shipped using sustainable and eco-friendly packaging to align with our commitment to the environment.
We accept all major credit cards, as well as digital payments like Apple Pay, Google Pay, and PayPal, ensuring your subscription process is seamless and secure.
